# PRIVACY POLICY **Last Updated: May 15, 2024** ## 1. INTRODUCTION GlowGuru ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glowguru.ae (the "Site"). Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. ## 2. INFORMATION WE COLLECT We may collect information about you in a variety of ways: ### 2.1 Personal Information You Provide We may collect personal information that you voluntarily provide to us when you: - Register for an account - Sign up for our newsletter - Complete contact forms - Participate in surveys or contests - Leave comments on blog posts - Make purchases This information may include: - Name - Email address - Phone number - Mailing address - Payment information - Demographic information ### 2.2 Information Automatically Collected When you visit our Site, we automatically collect certain information about your device, including: - IP address - Browser type - Operating system - Pages visited - Time and date of your visit - Time spent on those pages - Referring website addresses ### 2.3 Cookies and Web Beacons We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. For more information about how we use cookies, please refer to our Cookie Policy section below. ## 3. HOW WE USE YOUR INFORMATION We may use the information we collect for various purposes, including to: - Create and manage your account - Provide, operate, and maintain our Site - Improve, personalize, and expand our Site - Understand and analyze how you use our Site - Develop new products, services, features, and functionality - Communicate with you about promotions, updates, and other information related to our products and services - Process transactions and send you related information, including confirmations and invoices - Send you technical notices, updates, security alerts, and administrative messages - Respond to your comments, questions, and requests - Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity ## 4. DISCLOSURE OF YOUR INFORMATION We may share information we have collected about you in certain situations. Your information may be disclosed as follows: ### 4.1 By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. ### 4.2 Third-Party Service Providers We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. ### 4.3 Marketing Communications With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes. ### 4.4 Business Transfers If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction. ## 5. THIRD-PARTY WEBSITES Our Site may contain links to third-party websites and applications that are not affiliated with us. Once you leave our Site, we cannot be responsible for the protection and privacy of any information you provide while visiting such third-party websites. We encourage you to review the privacy statements of those websites. ## 6. DATA RETENTION We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. ## 7. DATA SECURITY We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. ## 8. YOUR PRIVACY RIGHTS ### 8.1 GDPR Rights If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, including: - The right to access, update or to delete your personal information - The right of rectification - The right to object - The right of restriction - The right to data portability - The right to withdraw consent ### 8.2 CCPA Rights If you are a California resident, you have the right to: - Request disclosure of the categories and specific pieces of personal information we have collected about you - Request deletion of your personal information - Opt-out of the sale of your personal information ### 8.3 Exercising Your Rights To exercise any of these rights, please contact us at info@glowguru.ae. ## 9. COOKIE POLICY ### 9.1 What are Cookies? Cookies are small text files that are stored on your computer or mobile device when you visit our website. They allow us to recognize your browser and capture and remember certain information. ### 9.2 Types of Cookies We Use - **Essential Cookies**: Necessary for the operation of our website - **Analytical/Performance Cookies**: Allow us to recognize and count visitors - **Functionality Cookies**: Remember choices you make - **Targeting Cookies**: Record your visit to our website, pages visited, and links followed ### 9.3 Your Choices Regarding Cookies If you prefer not to allow cookies, you can: - Set your browser to refuse all or some browser cookies - Alert you when websites set or access cookies Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. ## 10. CHANGES TO THIS PRIVACY POLICY We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. ## 11. CONTACT US If you have questions or comments about this Privacy Policy, please contact us at: GlowGuru 722 Mitchell Mews New Georgefort LU7 4SW United Kingdom Email: info@glowguru.ae Phone: +441216485855